Telecommunicate

Vodat International’s proactively managed Network is at the heart of the Vodat International Communicating Excellence solutions program. It is this enterprise strength network that is the bedrock for all the communications products and services that make up our range of unified communications solutions for the retail sector.

The Vodat International Core Network is a secure private IP-VPN with multiple interconnections to the UK and international Telco networks. This enables us to provide lease lines, Ethernet connections, ADSL2+, LLU, 3G, GPRS and WiFi connectivity. With our market leading proactive management service which monitors your network 24 x 7 x 365 days we deal with faults before you know you have one. If you do not believe us ask our customers

Calls & Lines packages deliver immediate savings year on year. Typically 30% savings can be made on phone calls including mobile calls and 10% on line rentals.

When combined with our Retail Network an additional 25% saving can be achieved on calls through SIP trunking.

IP Telephony Our solutions are scalable and address the needs of a retailer who wants phones with voicemail, hunt groups, conferencing facilities up to a full unified communication solutions which deliver a seamless cross channel experience with full call centre functionality, wall boards, video conferencing, web chat with full reporting functionality.omer experience.

WiFi in the modern retail store, retailers are deploying wireless devices, mobile Epos, PDQ's and Tablets to create a better customer experience. The Vodat WiFi network powered by Meraki provides a business class secure network which is self configuring fully meshed and is managed over the web. Retailers are able to deploy a WiFi solution across the entire estate quickly and cost effectively.

3G The reliant of an always on network in retail staores has never been so important. Reatilers are either opting to have a backup ADSL (Broadband) connection or for added resilience using a Vodat private 3G data network. By using Vodat's ADSL 3G router which automatically failsover to 3G retailers will never loose service.

For more information about our Private Managed Networks, Calls and Lines, IP Telephony, WiFi and 3G data solutions complete your details in the contact us or telephone us on 0161 406 1820.

Productivity

Unified Communications from Vodat International provides scalable solutions from cloud based IP telephony through to the ultimate contact management system for retail companies in the UK. Its deployment as an IP based PBX system is just the start of the savings you will get from our highly functional IP telephone solution.

This award winning call center management application has been specifically developed for retailers to achieve a new level of communicating within all your retail operations. Its integration with Microsoft Outlook at head office and Store Communicator between head office and your retail stores is guaranteed to increase your staff productivity. For more information about our IP based PBX systems and VoIP telephony services, please visit One Retail.

Store Communicator is an extension of Telecommunicate that provides a range of highly effective communications tools for your retail business. It makes it easier for your staff to track and manage tasks, diary appointments and messages, deploy changes to procedures and instructions and target the distribution of any electronic material to one or all of your stores. To see the advantages of this retail management software system including compliance workflow and e-learning solutions please visit Store Communicator.

To learn more about how Vodat International's Unified Communication Solutions and Store Communicator can help you deliver a better customer experience Call us now on 0161 406 1820 or contact us.

Customer Experience

In today’s multi channel environment the ability to allow customer contact by any means including voice, web chat and e-mail is an essential element of retailing. Extending Vodat’s Unified Communications enables you to track and record all inbound and outbound contact with your customers in a way that ensures that you may never miss a customer call again.

Its unified messaging features make it easy for your customers to phone, fax, e-mail and talk on line to whoever they need to according to rules that you set. It can uniquely integrate data associated with each contact for future reference or follow up call so that you don’t miss that special opportunity to sell, up-sell or cross sell to that customer. It is simply the most powerful telephony tool on the market today.

Combined with Store Communicator it will ensure that when you do make that all important customer contact your staff have been effectively trained and armed with the information they need to make the sale."

For more information about Vodat International’s unified communications and customer experience solutions for retail businesses in the UK, call Vodat today on 0161 406 1820 or submit you details in the contact section

Security

Security cannot be ignored - Retail has always been aware of the advantages of CCTV usage in stores to reduce losses but data security has also become increasingly high profile. Your suppliers and your customers need to be assured that information you may have about them is secured. PCI certification is mandatory for anyone processing Credit and debit cards, Unified Payments is Vodat International's level 1 PCI DSS compliant payment service that provides UK retailers with a single fast secure interface for all EFT transactions generated through stores, e-commerce, mail order, land lines, mobiles and telesales.

Business Continuity and Disaster Recovery are also an essential part of a Retailers operational planning and Vodat International takes security extremely seriously – our network is inherently secure and the operational procedures at our offices and data centers are to the International security standard ISO 27000.

Our PCI solutions have been selected to assist retailers in gaining PCI accreditation and reducing the risk of losing customer data. The services we provide include consultancy and QSA services to provide a full gap analysis. Log management, penetration testing, PCI ASV testing, internal vulnerability assessment, intrusion detection and wireless access point alerting.

For more information about our Payment Service, Secure managed network and PCI services for retailers please call Vodat International on 0161 406 1820 or submit your details in the contact us section.

Could the way you interact with your customers be your weakest link?

Telecommunicate

Productivity

Customer Experience

Security

Could the way you interact with your
customers be your weakest link?