Welcome Retail Hospitality

Welcome to Vodat International, Telecom Solutions for the Retail and Hospitality sector.
 

Providing telecommunications technology with applications and services, which include Wide Area Data Networks, IP Telephony, Calls & Lines, WiFi networks, PCI security solutions, EFT payment services, mobile marketing and audio & visual media; all supported by our exemplary pro-active management support.

Our differentiator is the experience and dedication that we apply, and the range of products and services developed specifically for the retail and now, Hospitality and Leisure sectors.

Telecommunicate

Vodat International’s proactively managed network is at the heart of the Vodat International communicating excellence solutions program. It is this enterprise strength network that is the bedrock for all the communications products and services, that make up our range of unified communications solutions for the retail sector.

The Vodat International Core Network is a secure private IP-VPN with multiple interconnections to the UK and international Telco networks. This enables us to provide lease lines, ethernet connections, ADSL2+, LLU, 3G, GPRS and WiFi connectivity. 
With our market leading proactive management service, which monitors your network 24 x 7 x 365 days, we deal with faults before you know you have one. If you don't believe us, ask our customers!

Calls & Lines packages deliver immediate savings year on year. Typically 30% savings can be made on phone calls, including mobile calls and 10% on line rentals.

When combined with our Retail Network, an additional 25% savings can be achieved on calls through SIP trunking.

IP Telephony - Our solutions are scalable, and address the needs of a retailer who requires phones with voicemail, hunt groups, conferencing facilities, wall boards, video conferencing, web chat with full reporting functionality, and full unified communication solutions, which deliver a seamless cross-channel experience with full call centre functionality.

WiFi - Through the means of WiFi, retailers are deploying wireless devices, mobile epos, PDQ's and tablets, to create a better customer experience. The Vodat WiFi network, powered by Meraki, provides a business class secure network which is self configuring, fully meshed, and is managed over the web. Retailers are able to deploy a WiFi solution across the entire estate quickly and cost effectively.

3G - The reliance of an 'always on' network in retail stores has never been so important. Retailers are either opting to have a backup ADSL (Broadband) connection, or for added resilience, a Vodat private 3G data network. By using Vodat's ADSL 3G router, which automatically fails over to 3G, retailers will never lose service.

For more information about our Private Managed Networks, Calls and Lines, IP Telephony, WiFi and 3G data solutions, complete your details in the contact us or telephone us on 0161 406 1820.

Productivity

Unified Communications from Vodat International provides scalable solutions from cloud based IP telephony, through to the ultimate contact management system for UK retailing companies. Its deployment as an IP based PBX system is just the start of the savings you will get from our highly functional IP telephone solution.

This award winning Call Center Management Application has been specifically developed for retailers to achieve a new level of communication, across all retail operations. Its integration with Microsoft Outlook at head office, all retail stores, and the Store Communicator between head office, is guaranteed to increase your staff productivity. For more information about our IP based PBX systems and VoIP telephony services, please visit One Retail.

Store Communicator is an extension of telecommunicate, that provides a range of highly effective communications tools for your business. It makes it easier for your staff to track and manage tasks, diary appointments and messages, deploy changes to procedures and instructions, and target the distribution of any electronic material to one, or all of your stores. To see the advantages of this retail management software system, including compliance workflow and e-learning solutions, please visit Store Communicator.

To learn more about how Vodat International's Unified Communication Solutions and Store Communicator can help you deliver a better customer experience, call us now on 0161 406 1820 or contact us.

Customer Experience

In today’s multi-channel environment, the ability to allow customer contact by any means including voice, web chat and Email, is an essential element of retailing. Extending Vodat’s Unified Communications, enables you to track and record all inbound and outbound contact with your customers; therefore ensuring the possibility of never missing a customer call again.
 
Its unified messaging features make it easy for your customers to phone, fax, e-mail, and talk on-line to whoever they need to according to the rules that you set. It can uniquely integrate data, associated with each contact for future reference, avoiding potential missed opportunities to sell, up-sell or cross sell to that particular customer. It is simply the most powerful telephony tool on the market today.
 
Combined with Store Communicator, it will ensure that when you make that all important customer contact, your staff have been effectively trained and armed with the information they need for a successful sale.
 
For more information about Vodat International’s Unified Communications, and Customer Experience Solutions for retail businesses in the UK, call Vodat today on 0161 406 1820 or submit you details in the contact section.

Security

Security cannot be ignored. Retail has always been aware of the advantages of CCTV usage in stores to reduce losses, but data security has also become increasingly high profile. Your suppliers and your customers need to be assured that their information is secure. PCI certification is mandatory for anyone processing credit and debit card transactions. 

Unified Payments is Vodat International's level 1 PCI DSS compliant payment service. This provides UK retailers with a single, fast and secure interface for all EFT transactions, generated through stores, e-commerce, mail order, land lines, mobiles and telesales.

Business continuity and disaster recovery are also an essential part of a retailer's responsibilities, and Vodat International takes security extremely seriously; our network is inherently secure and the operational procedures at our offices and data centres, are to the International security standard ISO 27000.

Our PCI solutions have been selected to assist retailers in gaining PCI accreditation, as well as reducing the risk of losing customer data. The services we provide include consultancy and QSA services to provide a full gap analysis. Log management, penetration testing, PCI ASV testing, internal vulnerability assessment, intrusion detection and wireless access point alerting.

For more information about our Payment Service, Secure managed network and PCI services for retailers, please call Vodat International on 0161 406 1820 or submit your details in the contact us section.
Testimonial
  • White Stuff
    "Impressive support and immediately correct any problems"
  • Aurora Fashions
    "Selected based on their experience in the retail sector"
  • Fat Face
    "Understand our concerns and meet our requirements"
Our Clients