Customer Experience
"In today’s multi channel environment the ability to allow customer contact by any means including voice, web chat and e-mail is an essential element of retailing. Extending Vodat’s One-Retail enables you to track and record all inbound and outbound contact with your customers in a way that ensures that you may never miss a customer call again.
Its unified messaging features make it easy for your customers to phone, fax, e-mail and talk on line to whoever they need to according to rules that you set. It can uniquely integrate data associated with each contact for future reference or follow up call so that you don’t miss that special opportunity to sell, up-sell or cross sell to that customer. It is simply the most powerful telephony tool on the market today.
Combined with Store Communicator and VIP-Knowledge it will ensure that when you do make that all important customer contact your staff have been effectively trained and armed with the information they need to make the sale."
