Unified Communications for UK Retailers

With One Retail, Vodat International has solved the problem of lost, dropped, delayed and misdirected phone calls.

Good News for Shoppers

UK retailers operating through multiple channels such as head office, retail stores, e-commerce websites, partners and 3rd party mail order generally communicate with their customers through multiple networks. Aside from the high cost of doing this, retailers are almost certainly losing business and upsell opportunities because it is too hard for their customers to get in touch. Customers expect speed, consistency and accuracy when they are shopping but, with multiple networks, retailers can't even identify the same customer as they shop from channel to channel. A happy customer using one channel can easily be lost due to poor handling through another channel.

With the customer now driving the service agenda, retailers need to know that they can route calls to the correct operator, service or channel instantly and with the minimum of expensive routing and secondary handling. To solve this, Vodat International has launched an IP Telephony (IPT) solution called One-Retail.

One-Retail is designed to offer businesses flexibility both in terms of functionality and cost with these specific benefits:

• Reduces Total Cost of Ownership when measured against traditional telephone systems.
• Delivers a flexible, scalable telephony network which can support the requirements of your business and provide the basis for any future business change
• Allows early adoption of business tools such as voicemail, unified messaging, conferencing, advanced call handling and performance monitoring
• Provides a low-risk, low cost introduction to advanced features such as contact centres and unified converged solutions, historically only available using expensive high-end hardware and software systems.

For complete details about our IP telephony solutions for UK retailers, please call Vodat International on 0161 406 1820 or contact us by e-mail.