One-Retail
The distributed nature of retail organisations, with a range of customer ‘touch points’ such as face to face, telephone, mail, e-mail or fax has always proved a challenge to manage since the diverse nature of these interactions can require access to skills and resources which are not always readily available at the point of sale.
But effective and timely customer interaction management is the key to delivering an enhanced customer experience and increased competitiveness.
The Vodat One-Retail solution
Vodat One-Retail is an integrated software suite developed by our partners Interactive Intelligence. It is enabled for multimedia with inventive interaction ‘event processor’ technology providing a single software architecture which manages phone calls, faxes, e-mails and Web-interactions.
With more than 10 years of research and development refinement, the solution can be tailored through its modular design to meet your exact requirements. It can adapt to changing customer and market requirements by adding features as they are required, ensuring you no longer need worry about more hardware or third-party systems from a proprietary vendor.
Additionally, the modular design allows for a quick and cost-effective deployment ensuring that changing requirements can be fulfilled within weeks rather than the months which traditional architectures might have dictated.
Benefits
Vodat One-Retail delivers access in real-time that will enable retail organisations to:
- Be “easier to do business with” by relieving stores from telephone enquiries and allowing resources to concentrate fully on driving sales
- Allow access to knowledge experts within the organisation providing customers with instant answers to enquiries such as product information etc
- Reduce operational costs through remote control and management, allowing greater business analysis and planning
- Increase customer loyalty through better customer service and subsequent brand differentiation
One-Retail is a business-to-business offering, it is secure reliable and not Internet-based.
To find out more, download our fact sheet.
