Interactive Intelligence
Interactive Intelligence offers proven IP-ready communications solutions for every aspect of retail business and customer service:
The contact centre
An innovative, pre-integrated contact centre suite to handle all media types using one set of business rules integrated to your business systems. It can be configured on your network and replaces disjointed "multi-box" communications hardware.
Enterprise IP telephony
An IP-based PBX approach to converge voice and data. , It also easily pre-integrates to CRM packages and business applications. Beyond CRM, their enterprise IP PBX solutions are pre-integrated to provide mobility tools like Find-me Follow-me, voicemail, fax server and unified messaging.
Voicemail and unified messaging
A flexible software approach to voicemail that lets you migrate from legacy systems using VPIM and configure voicemail environments from 4 to 8 ports all the way up to hundreds of thousands of users via LDAP scalability. Also integrate to PBX equipment, Cisco's CallManager solution, or to VoIP via the international SIP standard to get voicemail as well as native unified messaging, IVR, and wireless functionality.
Speech recognition and IVR solutions
As speech recognition becomes both more reliable and practical, companies are adopting it to improve service and reduce call centre agent costs. The IVR solution lets any sized business save time and money on application development, training and deployment - including for VoIP and highly scalable speech capabilities in large implementations.
For more information about IP communications including IP telephony, IP PBX systems, voicemail, unified messaging, speech recognition and IVR systems for retail sector companies in the UK, please call Vodat International on 0161 406 1820 or contact us by e-mail.
