Managed Services

We secure and
manage so
you can grow

We remove the business-as-usual stress from your IT teams, so that they can focus on your strategy, innovation and growth.

Keeping pace with the rapidly evolving demands of modern business can be a complex and costly challenge. That’s why organisations are increasingly partnering with VCG to manage their business-as-usual IT responsibilities and improve efficiency.

VCG’s managed services ensure our highly experienced IT teams are at your disposal 24/7, taking responsibility for as little or as much of your infrastructure and operations as required. Whilst we unlock your competitive advantage, you can rapidly scale.

VCG Care

OUR SIMPLE AND SCALABLE CUSTOMER CARE MODEL BRINGS IT SUPPORT TO THE NEXT LEVEL.

• Hardware and vendor support
• Support desk
• Proactive monitoring and alerting

There’s flexibility to bundle in as much or as little support as your business needs, as a managed service, while keeping control of your business operations.

With VCG Care you have the ability to support complex software and hardware from multiple vendors, while staying on top of security requirements with comprehensive tools for diagnosis and incident resolution.

Our trusted teams ensure your business is always-on:

• Round the clock service
• Alerting and notifications
• Incident remediation and support
• Escalation
• Online reporting
• Service Management
• Continuous improvement

Contact the team today to find out more.

Confidence in our expertise

24x7 support

Our trusted and expert in-house teams ensure your business is always-on

Predictable costs

A monthly or annual pay plan means you can manage your costs with no surprises

In-house Security and Network Operations Centre

With market-leading monitoring and automation tools for visibility and prevention

Structured management framework

We are ISO 20000 and ISO 27001 accredited and follow the ITIL v4 framework to ensure the highest levels of service quality

Efficiency

We invest in the brightest IT experts and tool, so you don't need to bring that investment in-house

Industry leading consultants

We hire the experts to provide you with infrastructure, incident and risk management and advice

Security as a service

Our Secure Operations Centre (SOC) is a highly cost-effective and scalable way to ensure you’re fully protected, compliant and trustworthy. And it delivers real-time monitoring and alerting of threats 24x7x365.

And with our Security Incident and Event Monitoring (SIEM) platform and SOC, our team will generate powerful insights on your behalf and prevent threats.

Connectivity as a service

From your branch router to head office, VCG managed connectivity gives you peace of mind that your operations are always-on and your customers can do business with you.

There really is no necessity for you to monitor or resolve network problems, you can leave it to us and access a 24×7 web-based monitoring system to view your network at any time you choose.

Network as a service

We provide you with the power to understand the context of everything that is happening across all applications, users, and devices in your
network.

At VCG we actively monitor, maintain and manage your LAN, WLAN, and Secure Remote Access. Our Network Operations Centre keeps your infrastructure connected, healthy and secure with our multiple monitoring feeds delivering the visibility needed to provide assurance and optimal performance of your critical applications.

Cloud as a service

Our data centre and cloud services provide environment management, provisioning and workflow policy driven controls that can use your existing investment, whether on premise, in the cloud or hybrid, making sure your organisation is tuned for optimal efficiency.

Featured Case Study

A fully managed network allows BHF to reduce costs and improve reliability

Implementation of a private, fully managed network helped BHF to securely and efficiently streamline the delivery of critical services including ecommerce applications, email, telephony, multimedia applications, CCTV and Wi-Fi

View case study

Managed Services

We secure and
manage so
you can grow