Testimonial
"Specialist retail experience and flexibility whilst working"
- 99p Stores
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Case Studies
Aurora Fashions
Aurora Fashions is the parent company of some of the UK's most respected women's fashion brands including Karen Millen, Coast, Warehouse and Oasis. The
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Beaverbrooks
Beaverbrooks, the UK's prestige retail jeweller and recently named as one of the top 10 organisations to work for in the UK*, is reporting substantial business benefits in
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Unified Communications

One Retail is an integrated contact management software suite that provides retail staff with real time access to customer ‘touch points’ such as face to face, telephone, mail, fax, e-mail, web and multimedia.

One Retail provides sales staff with instant access to skills and resources which are not always readily available at the point of sale. It’s an effective and timely customer interaction management system that delivers enhanced customer experience and increased competitiveness.

Enabled for multimedia with inventive interaction ‘event processor’ technology, One Retail provides a single software architecture which manages phone calls, faxes, e-mails and web interactions.

Vodat One Retail Will:

Relieve stores from telephone enquiries allowing staff to concentrate fully on driving sales, making the retailer ‘easy to do business with’.

Allow access to knowledge experts within the organisation providing customers with instant answers to enquiries such as product information etc.

Increase customer loyalty through better customer service and subsequent brand differentiation.

With One Retail, other in-store applications can still be available, but are accessed via a menu option on the home screen.

How Does It Work?

One Retail is an integrated software solution that can be tailored through its modular design to meet your exact contact management requirements.

It can adapt to changing customer and market requirements by adding features as they are required. This ensures you no longer need worry about more hardware or third-party systems from a proprietary vendor.

The modular design also allows for a quick and cost effective deployment ensuring that changing requirements can be fulfilled within weeks rather than the months which traditional architectures might have dictated.

To find out more about the One Retail contact management system for retailers in the UK, please download our Fact Sheet or call Vodat International Ltd on 0161 406 1820 or contact us by e-mail.
Fact Sheet
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