Unified Communications

In today’s multi channel environment retailers are under pressure to deliver a seamless cross channel experience for their customers Unified communications is the key to delivering an enhanced customer experience and increased competitiveness through effective customer interaction management.

Our Unified Communication Solution comprises a set of proven IP telephony applications specifically aimed at Retailers to help deliver the seamless cross channel experience.

You will save money through the more efficient use of IP telephony technology often enabling you justify the implementation in its own right but the real prize is in what it can do for your productivity and customer service.

Productivity will increase as a direct result of your people being able to communicate more effectively with each other wherever they are, be it via land line mobile or data network. More specifically in today’s multi channel retailing environment it makes it much easier for your people to interact with your customers however and whenever your customers decide to make contact with you. It gives you a powerful tool in the battle to retain customer loyalty by providing you an edge in customer service.

The Vodat International Unified Communication solution is based on a proven integrated contact management software suite which can either be securely hosted by Vodat International or installed on your own servers. The solution set makes use of today’s resilient MPLS IP VPN data networks with IP handsets and seamless connectivity to mobiles and other networks.

This robust proven solution is easily implemented for anything between 20 and 2000 handsets. Adapting to changing customer and market needs is made easy through the modular design which provides for the quick and cost effective deployment of additional features as when they are required.

No need to worry about more hardware or third party systems from a proprietary vendor - the total cost of ownership is greatly reduced.