Insights

Revealed: the secret cyber scams targeting the hospitality sector

Revealed: the secret cyber scams targeting the hospitality sector By Bim Jinadasa We’re all aware of the risks around customer data theft in the hospitality industry. But the fact that such a wide range of sensitive information is held by hospitality firms — everything from credit card details to car registration numbers — hasn’t gone…

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airplane

GDPR bares its teeth as British Airways fined £183 million for data-breach

GDPR bares its teeth as British Airways fined £183 million for data-breach We’ve had to wait a full year for the UK’s first GDPR data-breach fine, but it’s now clear the regulation isn’t to be taken lightly. British Airways has been slapped with an eye-watering £183m fine for what the Information Commissioner’s Office labelled ‘poor…

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Why it pays to make your premises ‘Instagrammable’

Why it pays to make your premises ‘Instagrammable’ Whether you like it, or not, the retail and hospitality sectors are increasingly being designed to be viewed through a smartphone lens. Savvy businesses realise the growing power of this intensely visual social media platform and are coaxing consumers to snap and share increasingly elaborate displays and…

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Are you on the right path to hospitality personalisation?

Consumers are fed up of being treated like strangers when they walk onto your premises. They’ve lapped up the personalised experiences created by online disruptors, and the efforts of bricks-and-mortar hospitality firms now generally fall flat. Research shows the businesses case for in-store personalisation is compelling:  75% of consumers are more likely to buy from…

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Are you on the right path to retail personalisation?

Shoppers are fed up of being treated like strangers when they walk into a store. They’ve lapped up the personalised experiences created by online disruptors, and the efforts of bricks-and-mortar retailers now generally fall flat. Research shows the businesses case for in-store personalisation is compelling: 75% of consumers are more likely to buy from a…

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Five steps to boost digital connectivity for your retail or hospitality brand

As more and more hospitality companies and bricks-and-mortar retailers are digitising critical aspects of their operations, they’re realising that digital networks that speed the flow of information are becoming the backbone of the modern store. Until now, digital networks were seen as just another utility – essential but otherwise invisible. Now, however, forward-thinking hospitality firms…

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Cloud_Wi-FI

Smart retailing calls for smart Wi-Fi – here’s how cloud can help

With new research revealing November saw the lowest number of UK shoppers on the high street since the 2008 recession, and December threatening to be just as bad, retailers and hospitality firms need to use every tool available to convert the falling number of shoppers setting foot in their premises. Customer Wi-Fi, which was once…

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