Insights

With the freedom of wireless, comes the menace of wireless threats. For hospitality operators that rely on IP-enabled devices and Wi-Fi across their operational infrastructure, or who have made the bold step to provide customers with free Wi-Fi access in their premises, the possibility of security breaches raises its ugly head. We’re talking cybercrime’s usual…

With the freedom of wireless, comes the menace of wireless threats. For retailers who rely on IP-enabled devices and Wi-Fi across their operational infrastructure, or who have made the bold step to provide customers with free Wi-Fi access in their stores, the possibility of security breaches raises its ugly head. We’re talking cybercrime’s usual suspects…

Sleepless nights are par for the course for retail and hospitality leaders. There’s ongoing pressure to deliver on tough KPIs, staffing issues, the next board meeting – countless reasons to be wakeful and worried. Another fear is being targeted by cyber criminals and having the organisation’s technical infrastructure compromised. It’s a nightmare indeed. We’ve seen…

Vodat Communications Group (Vodat), backed by Maven Capital Partners and HSBC, has extended its ICT capability with the acquisition of Cheltenham based Axonex Limited, a Cisco Gold Partner. The two businesses are joining forces to form a group with an enhanced solution set that will benefit both customer bases and create an excellent platform for…

Digital theatre and the store of the future Visit any store today, and the odds are that technology will play a part in persuading you to part with your money. In its more advanced forms, such as VR and interactive touchpoints, Forrester describes what’s taking place in the sector as ‘digital retail theatre’, a combination…

Despite being time poor and cost conscious, many of us would still rather dine out than order a takeaway from our smartphones; and we’re further attracted to hospitality venues that can bring a digital flavour to the experience they serve up. While technologies such as contactless payments have become integral to the service we receive…

No doubt about it, shoppers are putting more pressure on retailers than ever to bring digital into their physical retail experience. And that pain point is being felt hardest in the IT department. If you work in IT, there’s probably not a day that goes past where you don’t receive a panicked phone call because…

Retail analysts are buzzing with talk of the next big consumer group – Generation Z, those born between 1995 and 2010 – and their disruptive behaviour patterns, but how big an impact does this really have on retail right now? If you’re responsible for the financial department of a retail business, you may think that…

It’s a tough environment out there; we don’t have to tell you that. The only way to survive intense market competition and low margins is to find new customers to target – and that means looking further ahead than ever. Children are the future (customer) As loathe as we are to quote Whitney Houston, children are our…

For today’s customer, transparency is key. When faced with anything from price complexity to stock confusion, shoppers, hotel guests, café goers and restaurant lovers won’t simply accept what’s in front of them; they will research, question and – with just a few clicks – review and reveal these practices for the world to see. Consumers…